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Answers to Questions
Find Answers With Confidence
Everything you need to know about Payton’s Wonder Wax, our Instant Cleaning Wipes, and ordering from us. If you can’t find the answer you’re looking for, our Australian support team is always happy to help.
Wonder Wax Questions
Absolutely. Wonder Wax is ideal for premium leather lounges, armchairs, recliners and other household furniture. Made with carefully selected natural ingredients, including candelilla wax and nourishing shea butter, it conditions the leather while helping protect it from everyday wear, drying and cracking without leaving behind a greasy residue or overpowering scent.
Wonder Wax is specially formulated for leather, timber, vinyl, rubber, plastic, and many sealed household surfaces. It's ideal for furniture, handbags, boots, saddlery, vehicle interiors, cutting boards, and home décor. Always test on a small hidden area before full application.
Wonder Wax is designed to enhance the natural richness of most materials without dramatically changing their colour. Some untreated or very dry surfaces may appear slightly darker after application. We always recommend testing on an inconspicuous area first.
For everyday household items, applying every 2-3 months is usually enough. Items exposed to frequent use, sunlight, rain, or outdoor conditions may benefit from more regular applications to maintain protection and appearance.
Yes. Wonder Wax is made using natural ingredients and is suitable for timber chopping boards, butcher blocks, and food preparation surfaces. Allow the wax to absorb fully and buff away any excess before use.
Absolutely. Wonder Wax nourishes and protects quality leather while helping maintain its natural finish. Because antique and vintage leather can vary, we recommend testing a small hidden section first.
No. When applied correctly using a thin layer and buffed with a clean cloth, Wonder Wax leaves a smooth, natural finish without a sticky or greasy residue.
Yes. While it won't repair physical damage, Wonder Wax helps moisturise dry leather, restore its natural appearance, reduce dullness, and protect it from future drying and cracking.
Yes. Wonder Wax contains carefully selected natural waxes and nourishing oils that help condition and protect surfaces without relying on harsh chemicals.
Cleaning Wipes Questions
The wipes are perfect for leather, vinyl, plastic, sealed timber, rubber, and many hard household surfaces. They're ideal for cleaning shoes, handbags, furniture, car interiors, and everyday household messes.
No. The textured wipes are designed to lift dirt and grime while remaining gentle on your surfaces. Always avoid excessive pressure on delicate finishes and test first if unsure.
Yes. The wipes clean the surface, while Wonder Wax provides nourishment and long-lasting protection. Using both together delivers the best results.
The wipes are excellent for removing everyday dirt, dust, grease, and light stains. Deep-set stains may require multiple applications or specialised cleaning depending on the material.
Yes. They're designed for routine cleaning and can be used as often as needed to keep your items looking fresh.
Yes. Payton’s Instant Cleaning Wipes are biodegradable, non-toxic and colour-safe, providing an effective clean while helping minimise environmental impact.
No. They leave surfaces feeling clean and refreshed without leaving behind a sticky or oily residue.
Absolutely. They're great for leather seats, dashboards, steering wheels, vinyl trim, and door panels, making them perfect for quick interior maintenance.
Wonder Bundle Questions
The Wonder Bundle combines deep cleaning and long-lasting protection in one complete care system. Clean first with the wipes, then protect and nourish using Wonder Wax.
Always start with the Cleaning Wipes to remove dirt and grime. Once the surface is clean and dry, apply Wonder Wax for protection and conditioning.
The lifespan depends on usage, but most customers find the bundle lasts for many months when used for regular household maintenance.
Yes. The bundle is the easiest way to experience the complete Payton care routine and achieve the best results.
Orders & Shipping Questions
We currently ship throughout Australia, with fast dispatch from our Australian distribution centre.
Orders are usually dispatched within 1-2 business days. Delivery times depend on your location, but most Australian orders arrive within 2-7 business days.
Yes. As soon as your order is dispatched, you'll receive a shipping confirmation email containing your tracking information.
If your package arrives damaged, please contact our support team with photos within 48 hours of delivery. We'll work quickly to resolve the issue.
If your order hasn't been processed yet, contact us as soon as possible. We'll do our best to update or cancel it before dispatch.
Returns & Support Questions
We stand behind the quality of our products. If you experience any issues, please contact our support team and we'll help find the best solution.
You can reach us via our Contact page or email. Our team aims to respond to all enquiries within one business day.
Simply contact us with a photo and description of the item. We'll happily recommend the best care solution before you purchase.
Yes. Businesses interested in stocking Payton products are welcome to contact us for wholesale opportunities.