Your [Privacy] Matters
★★★★★ PRIVACY POLICY

Your Privacy Matters

Committed to protecting your information.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit the Payton website.

Effective Date: 1 January 2026

Privacy Policy

1. The Information We Collect

To provide you with our products and services, we may collect the following information:

  • Identity & Contact Details: Your name, email address, and shipping/billing address.
  • Transaction Information: Details about products purchased, order numbers, and payment status.
  • Technical Data: Your IP address, browser type, and device information to help us maintain site security and performance.
  • Communication Records: Any enquiries or messages sent to our customer support team.

2. Payment Security & Third-Party Providers

We take your financial security seriously.

  • No Card Storage: We do not store full credit or debit card numbers on our servers.
  • Transaction Information: Details about products purchased, order numbers, and payment status.
  • Provider Policies: When using these services, your data is also subject to the privacy policies of the respective payment provider.

3. How We Use Your Information

We use the data we collect purely to facilitate our business operations:

  • Fulfilment: To process and deliver your orders.
  • Support: To manage warranty claims, returns, and customer service enquiries.
  • Security: To detect and prevent fraudulent transactions.
  • Direct Marketing: To send you updates or promotions, but only if you have explicitly opted in. We comply with the Spam Act 2003 (Cth) and provide an easy unsubscribe option in every marketing email.

4. Sharing Your Information

We never sell, trade, or rent your personal data to third parties. We only disclose necessary information to trusted partners who assist in our operations:

  • Payment Processors: To facilitate your transaction.
  • Shipping Carriers: To ensure your order is delivered to you.
  • Technical Services: Professional providers who help host or maintain our website infrastructure.

5. Cookies, Analytics & Website Functionality

We use cookies and similar technologies to help our website function effectively, remember your preferences and improve your browsing experience.

We may also use website analytics and marketing tools, such as Google Analytics and other advertising platforms, to better understand how visitors use our website and to improve our products, services and marketing. These technologies may collect information such as your IP address, browser type, pages visited and time spent on our website.

You can control or disable cookies through your browser settings, however doing so may affect the functionality of certain features of our website.

6. Data Retention & Your Rights

  • Retention: We retain personal information only for as long as necessary to fulfil orders, meet legal and tax obligations, or provide ongoing support.
  • Access & Correction: You have the right to request access to the personal data we hold about you, or to request corrections to inaccurate information.
  • Deletion: You may request the deletion of your data where we are not legally required to retain it.

7. Contact Our Privacy Compliance Officer

If you have any questions or wish to exercise your privacy rights, please contact our Privacy Compliance Officer:

  • Email: info@paytonswax.com.au
  • Address: So Simple Solutions Pty Ltd, [Re: Privacy Compliance Officer], 38 Ramsay Rd, Five Dock NSW 2046, Australia

Policy Updates

We may update this policy from time to time to reflect changes in our business practices, legal obligations or website functionality. Any updates will be published on this page and will take effect from the revised Effective Date shown at the top of the policy.