Terms of Use

1. Eligibility & Orders

• Age Requirement: You must be at least 18 years old and capable of entering a binding contract to use this site.
• Order Acceptance: Your order is an offer to buy. We officially accept your order only when we send a confirmation email.
• Right to Refuse: We reserve the right to refuse or cancel orders due to stock availability, payment issues, or suspected fraudulent activity.
• Commercial Use: Orders are intended for personal or business use. Resellers should contact us directly for trade terms.

2. Pricing, Payments & GST

• Pricing: All prices are in Australian dollars and subject to change without notice. Prices include GST unless stated otherwise.
• Payment Methods: We accept major credit and debit cards, PayPal, and Shop Pay.
• Third-Party Providers: Payments are handled by secure processors including Stripe and PayPal. We do not store your credit card information on our servers.

3. Shipping & Delivery

• Delivery: All orders are shipped in accordance with our Shipping Policy.
• Ownership: Ownership of goods transfers once full payment has been received.
• Delivery Issues: If your order is lost or damaged during delivery, please contact us promptly so we can assist in working with the delivery carrier to resolve the issue. Nothing in these Terms limits your rights under the Australian Consumer Law.

4. Intellectual Property

• Ownership: All site content - including designs, graphics, copy, and code - is the property of or licensed to So Simple Solutions Pty Ltd.
• Restrictions: You may not reproduce, duplicate, or exploit our content for commercial purposes without express written permission.
• Personal Use: Non-commercial personal use is permitted provided proper attribution is given.

5. User Conduct & Prohibited Uses

• Engaging in data mining or hacking attempts.
• Uploading viruses or malicious code.
• Interfering with the security or proper functioning of the site.
• Violating the intellectual property rights of others.

6. Warranties & Limitation of Liability

• ACL Compliance: Nothing in these terms limits your rights under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded under the ACL.
• Disclaimer: Beyond your statutory rights, the site and products are provided on an "as is" basis without additional express or implied warranties.
• Liability Cap: To the fullest extent permitted by law, our liability is limited to the amount paid for the product in question.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, infrastructure failures, or government actions.

7. Dispute Resolution & Governing Law

• Governing Law: These terms are governed by the laws of New South Wales, Australia.
• Resolution: We encourage resolving any disputes through direct communication with our team in the first instance. If a resolution cannot be reached, the matter will be referred to the courts of New South Wales.

Policy Updates