[Warranty] Information
★★★★★ WARRANTY POLICY

Warranty Information

We stand behind the quality of our products and are committed to providing excellent customer service should you ever experience an issue.

At Payton's Wonder Wax, we take pride in creating premium care products designed to help protect and restore the items you value most.

Effective Date: 1 January 2026

Warranty Policy

1. Manufacturer's Warranty

Payton's Wonder Wax products are covered by a 12-month manufacturer's warranty from the original date of purchase against defects in materials or workmanship under normal household use.

  • If a product is found to be faulty due to a manufacturing defect during this period, we will, at our discretion:
  • Replace the product;
  • Provide a replacement of equivalent value; or
  • Issue an appropriate refund where a replacement is not available.

2. What Is Covered

Our manufacturer's warranty covers defects that result from:

  • Faults in manufacturing;
  • Defective materials;
  • Packaging defects that affect the usability of the product.

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear;
  • Damage resulting from misuse, abuse or accidental damage;
  • Incorrect storage or use contrary to our product instructions;
  • Products that have been modified or altered after purchase;
  • Damage caused by circumstances beyond our reasonable control.

As our products are designed to be used on a variety of materials, we recommend testing on a small, inconspicuous area before full application.

4. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This manufacturer's warranty is provided in addition to your rights under the Australian Consumer Law and does not limit or replace those rights.

5. Making a Warranty Claim

If you believe your product is covered by this warranty, please contact our customer support team with:

  • Your name and contact details;
  • Proof of purchase;
  • A description of the issue;
  • Photographs of the product where applicable.

We'll review your claim as quickly as possible and work with you to achieve a fair outcome.

6. Contact Us

If you have any questions about this Warranty Policy or wish to submit a warranty claim, please contact us via our Contact page or by using the customer support details provided on our website.

Thank you for choosing Payton's Wonder Wax. We appreciate your support and look forward to helping you care for the things that matter most.

Policy Updates

We may update this policy from time to time to reflect changes in our business practices, legal obligations or website functionality. Any updates will be published on this page and will take effect from the revised Effective Date shown at the top of the policy.